1 PICTURE = 1000 WORDS
Storyboarding, information architecture, testing, prototyping
Know your audience, plan your strategy, optimize your investment
Optimize your search accuracy and page load performance
After getting my BS in Computer Information Systems, I tested and documented all manner of applications, from installation to contract to payment and invoices to B2B, analytics, and API management. I still test everything. In 2005, UX was just gaining popularity, people were starting to care about the experience and I wanted to be a part of it all!
This was pre-online and I lived in Maine - Bentley University is in Massachusetts, 2 hours away. I drove 4+ hours a day through black ice and snowstorms to attend class! I had a 3yo daughter and a son on the way. I graduated with highest honors!
I've created everything from online banking to online account opening to remote deposit and mobile apps, and much more. Check out TimeWarp to see some of this older work. I also finished a visual design certification in 2012 which was a lot of fun!
Enterprise product design, web ecosystem, search optimization, analytics, load performance optimization, and more. I'm currently working on a leadership certification and front-end dev certification.
Courtney and I worked closely on Axway's analytics products. We interviewed customers, performed usability tests, and worked to resolve pain points. She performed functionality and accessibility testing, heuristic evaluations, wrote the VPATs and educated the company on accessibility issues, created how-to videos, and engaged customers in collaborative design, as well as working with the Romanian R&D team to understand architectural limitations in achieving our vision of a stand-alone product as well as one integrated with our data governance suite. I very much enjoyed working with Courtney and would very much like to work with her again.Binu Jacob (Product Manager)
Courtney is a welcomed addition to the teams I manage. She has the ability to capture the nuances of requirements and translate them into designs and functional specifications that serve as the bedrock for development. In meetings Courtney is able to communicate extremely well with technical, business and executive members. As a manager I find her input to be insightful and well researched and her work to be of the highest caliber.Michael Langebeck (IT Services Director)
I had the pleasure of working with Courtney on several programs I led. For our customer portal, she relentlessly demonstrated value in her UX role, bringing siloed stakeholders together into a shared vision of a unified web experience. She proactively expanded her contribution, taking over the substantial workload of Product Owner. Understanding the broad objectives, she significantly enabled the critical project to maintain speed and on time delivery with her initiatives. She also created and monitored analytics for our web ecosystem, provided responsive design and coding best practices and analyzed load performance, educating stakeholders and providing an optimization plan. I would be pleased to rely again on Courtney.Mathias Hary (Cloud Platform Director)
Cultural Impact - improve team dynamics, management, and even customer feedback
Storytelling, Sketching & Digging for a Better UX
Fun courses I've found really helpful
Cultural Impact: eurozone crisis
Microinteractions can make or break your experience Tips for accessibility testing
Designing for all users — why you should care about color-blindness
Does your site have a poor search experience? Here’s what to do.
Are you losing customers due to poor site load performance? Here’s how to fix it.