1 PICTURE = 1000 WORDS
Storyboarding, information architecture, testing, prototyping
Know your audience, plan your strategy, optimize your investment
Optimize your search accuracy and page load performance
After getting my BS in Computer Information Systems, I tested and documented all manner of applications, from installation to contract to payment and invoices to B2B, analytics, and API management. I still test everything. In 2005, UX was just gaining popularity, people were starting to care about the experience and I wanted to be a part of it all!
This was pre-online and I lived in Maine - Bentley University is in Massachusetts, 2 hours away. I drove 4+ hours a day through black ice and snowstorms to attend class! I had a 3yo daughter and a son on the way. I graduated with highest honors!
I've created everything from online banking to online account opening to remote deposit and mobile apps, and much more. Check out TimeWarp to see some of this older work. I also finished a visual design certification in 2012 which was a lot of fun!
Enterprise product design, web ecosystem creation, search optimization, analytics, load performance optimization, relationship builder, experience creator. and more. I'm currently working on a leadership certification and front-end dev certification.
Bringing UX design and strategy to a new industry! I'm embarking on a new adventure encompassing product & web design, building a team and culture, building a customer community & design collaboration program, defining analytics to drive strategy, robotics/AI for automation and increased safety, and more. I'm excited to be creating intuitive products will make people safer and even save lives!
I had the pleasure of working with Courtney on several programs I led. For our customer portal, she relentlessly demonstrated value in her UX role, bringing siloed stakeholders together into a shared vision of a unified web experience. She proactively expanded her contribution, taking over the substantial workload of Product Owner. Understanding the broad objectives, she significantly enabled the critical project to maintain speed and on time delivery with her initiatives. She also created and monitored analytics for our web ecosystem, provided responsive design and coding best practices and analyzed load performance, educating stakeholders and providing an optimization plan. I would be pleased to rely again on Courtney.Mathias Hary (Cloud Platform Director)
Courtney has been my mentor during my Master's degree in UX design at Bentley University. As a leader and mentor, Courtney has no equals, in my personal experience. She is a rare combination of a limitless source of energy, positivity, and inspiration-- on one hand, and of practical and pointed advice-- on the other. There is no difficult situation or a crisis where Courtney would not have a clear strategy in place, and have a million possible solutions for every possible need. She has such a resourceful and imaginative mind, and always provides an assurance that all will be well! It is just great to have her near at all times, as someone who delivers on her promises, keeps her word, and genuinely cares. In my opinion, such qualities are what makes a true leader, somebody whom people would believe, follow, and trust with important decisions.Vera Dragilyova (UX Designer - MBA, MS HCI/AI/UX)
In addition, if there is a such a thing as a unicorn in the UX world-- Courtney is certainly an authentic one. Many people tout their accomplishments, but Courtney actually has all the skills and experience to back it up-- many times over. Even if she does not know something, it is only a matter of seconds that she will find this information or learn this new skill, then teach others with generosity and dedication. It is just amazing!
As her mentee, I find her to be a rare gem that I had the greatest honor to find, and I only wish others to have had a chance to have such positive and strong role models in their lives.
Courtney and I worked closely on Axway's analytics products. We interviewed customers, performed usability tests, and worked to resolve pain points. She performed functionality and accessibility testing, heuristic evaluations, wrote the VPATs and educated the company on accessibility issues, created how-to videos, and engaged customers in collaborative design, as well as working with the Romanian R&D team to understand architectural limitations in achieving our vision of a stand-alone product as well as one integrated with our data governance suite. I very much enjoyed working with Courtney and would very much like to work with her again.Binu Jacob (Product Manager)
I hit the mentee lottery when Courtney volunteered to mentor me during my final semester of grad school. Courtney graduated from the program a decade earlier with the highest honors and worked her way up to a strategic management position. She was exactly the kind of smart, experienced practitioner I was looking for.Kris Carafelli (UX Designer - MS, HCI/AI/UX)
She has been an invaluable resource as I make the transition from student/web designer to ux designer/researcher. She provides insightful and actionable advice — whether on small portfolio details or the big picture career trajectory — with a straightforward and motivating approach. She is also extremely generous with her time and attention. She has that intangible leadership quality that makes you want to be a part of her team.
After learning her backstory and what she juggled to obtain her Master’s degree, I’m in complete awe of her determination and strength. I now call Courtney a friend and consider myself lucky as would be any organization that hires her.
Courtney is a welcomed addition to the teams I manage. She has the ability to capture the nuances of requirements and translate them into designs and functional specifications that serve as the bedrock for development. In meetings Courtney is able to communicate extremely well with technical, business and executive members. As a manager I find her input to be insightful and well researched and her work to be of the highest caliber.Michael Langebeck (IT Services Director)
Cultural Impact - improve team dynamics, management, and even customer feedback
Make your data speak for itself! Less is more (and people don't read)
Designing for all users — why you should care about color-blindness
Storytelling, Sketching & Digging for a Better UX
Fun courses I've found really helpful
Cultural Impact: eurozone crisis
Microinteractions can make or break your experience Tips for accessibility testing
Does your site have a poor search experience? Here’s what to do.
Are you losing customers due to poor site load performance? Here’s how to fix it.